Bank of Scotland Plc

Financial Ombudsman decision DRN3334606 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

They believe that Bank of Scotland should have been more rigorous in checking the application and that it had a responsibility to them to assess suitability of the investment as security for the loan.Irresponsible lending

Mr and Mrs D complain that Bank of Scotland plc was wrong to give them a loan to help finance their purchase of an investment product and should take some responsibility for losses they have sustained through taking the investment.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3334606.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.