TSB Bank plc

Financial Ombudsman decision DRN3327706 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Jan 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mrs L has complained that TSB Bank plc (“TSB”) didn’t make it clear that it was going to start charging monthly fees for her Gold account.Charges and fees

And she’s unhappy about what she was told about her account when she complained to TSB.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3327706.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.