Capital One Mortgages Limited

Financial Ombudsman decision DRN3325062 Not upheld

Not upheldoutcome, as published by the Ombudsman

£285redress stated in the decision

Thu Dec 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

I find that Capital One should refund this fee.Charges and fees

offered compensation of £250 for not responding to Mr B’s complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3325062.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.