TSB Bank plc

Financial Ombudsman decision DRN3320500 Upheld

Upheldoutcome, as published by the Ombudsman

£1,735redress stated in the decision

Wed Feb 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mr O has complained that TSB Bank plc won’t refund a transaction which he says he didn’t make or otherwise authorise.Unauthorised transaction

remove any negative information from Mr O’s credit file about the overdrawn balance that the disputed payment put him inCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3320500.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.