Santander UK Plc
Financial Ombudsman decision DRN3318509 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
did not tell them that they would have to pay a mortgage account fee of £225Charges and fees
Santander has handled this matter poorlyComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3318509.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.