Bank of Scotland Plc

Financial Ombudsman decision DRN3317077 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

they say they were given a business loan instead of a mortgage, that the bank didn’t manage their accounts as it should, and that it lent them money irresponsibly.Irresponsible lending

Mr N says the bank should’ve done more to manage their accounts and help them. But I’m satisfied the bank did try to help Mr and Mrs N repay their debts.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3317077.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.