Bank of Scotland Plc

Financial Ombudsman decision DRN3308917 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Tue Dec 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Mrs T complains Bank of Scotland plc (trading as Halifax) has not fixed a problem with her accounts.Complaint handling

Halifax accepts that in 2012 accounts in Mrs T’s name were transferred into her partner’s name.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3308917.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.