Santander UK Plc
Financial Ombudsman decision DRN3300462 Upheld
Upheldoutcome, as published by the Ombudsman
£153redress stated in the decision
Fri Jul 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
Santander had started charging him fees as soon as his account changed.Charges and fees
I think Santander did give poor customer service when they told Mr R that his fees would be capped at £20 per month.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3300462.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.