Barclays Bank Plc
Financial Ombudsman decision DRN3298197 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Dec 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Ms Y says Barclays should remove the record of a credit search it carried out in connection with her application from her credit file.Credit file reporting
Ms Y has referred to the way in which Barclays responded to her complaint and the technical issues she experienced when she applied for the credit card.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3298197.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.