Santander UK Plc
Financial Ombudsman decision DRN3294408 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
Miss M and Mr M complain that Santander UK Plc (Santander) has treated them unfairly in relation to their mortgage arrears and property repossession.Treatment in financial difficulty
Miss M and Mr M have expressed some general concerns about their account, but it’s not for this service to undertake a detailed historical review of their mortgage account in order to check the figures are all correct.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3294408.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.