Bank of Scotland Plc

Financial Ombudsman decision DRN3294136 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Sat Oct 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

There was some delay experienced when Lloyds were investigating Miss A’s ATM dispute.Payment delayed or failed

Miss A complains about the level of service received from Lloyds Bank PLC (“Lloyds”) when she asked for a disputed cash withdrawal from an ATM to be refunded.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3294136.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.