Erudio Student Loans Limited

Financial Ombudsman decision DRN3293584 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Jun 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

ensure that no adverse data is recorded on Mr P’s credit file due to the delayCredit file reporting

Mr P has complained that Erudio Student Loans Limited did not manage his application to defer his student loan, and then didn’t deal with his complaint properly.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3293584.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.