HSBC UK Bank Plc
Financial Ombudsman decision DRN3289651 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Aug 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
took about 10 months to open an account for HAccount closed or refused
HSBC should have done more to communicate with H after the account application was madeService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3289651.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.