Firms › Extra Internet marketing Limited ›

Extra Internet marketing Limited

Financial Ombudsman decision DRN3289091 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

took a £49.99 credit broking fee from her account without her permissionUnauthorised transaction

Mrs B has been caused trouble and upset by UK Financials handling of matters and this complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3289091.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.