Nationwide Building Society

Financial Ombudsman decision DRN3286821 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Feb 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mrs M and Miss M complain that Nationwide Building Society is acting unfairly and unreasonably by asking them to pay more money to pay off their mortgage.Mortgage administration

Nationwide accepted that it should’ve explained this to Mrs M and apologised.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3286821.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.