National Westminster Bank Plc

Financial Ombudsman decision DRN3280682 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Oct 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Miss E says NatWest has been irresponsible in its lending to her.Irresponsible lending

With regard to bank charges it has been explained that the courts have decided that the amount charged on each occasion cannot be challengedCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3280682.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.