Bradford & Bingley Limited

Financial Ombudsman decision DRN3279188 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr B complains that Bradford & Bingley Plc unfairly applied arrears charges to his mortgage.Treatment in financial difficulty

The fees it charged were excessive and he was incorrectly told a fee would only be applied if the mortgage was the equivalent of one month’s mortgage payment in arrears.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3279188.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.