National Westminster Bank Plc

Financial Ombudsman decision DRN3273007 Not upheld

Not upheldoutcome, as published by the Ombudsman

£5redress stated in the decision

Sat Mar 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr W complains that National Westminster Bank Plc (NatWest) have not helped him during a time of financial difficulties.Treatment in financial difficulty

Mr W says that during a webchat in early 2019 he asked for help with his financial difficulties. He asked for the interest and charges on his overdraft to be frozen until a solution had been agreed on how he could repay the debt.Charges and fees

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3273007.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.