Bank of Scotland Plc

Financial Ombudsman decision DRN3271464 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mrs B complains Bank of Scotland PLC defaulted her credit card account and passed it on to debt collectors.Credit file reporting

Mrs B is unhappy that even though it had her new address and sent the arrears letter to the new address it was still sending letters to her old address. She feels it’s unfair that it didn’t provide her statements as requested and continued to default her account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3271464.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.