Yorkshire Building Society

Financial Ombudsman decision DRN3267911 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

He also doesn’t think it’s fair for YBS to insist that he clears the arrears before it will consider offering him a new fixed rate deal.Interest and rates

Mr S complains that Yorkshire Building Society (YBS) didn’t tell him when arrears started to build up on his mortgage account.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3267911.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.