NewDay Ltd

Financial Ombudsman decision DRN3263193 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Nov 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

NewDay applied a £12 fee for the direct debit reversal in line with its terms.Charges and fees

It acknowledged Miss R’s concerns about customer service so offered to reimburse one of the late fees and to credit her account with a further £10 in recognition of these issues.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3263193.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.