Sesame Limited

Financial Ombudsman decision DRN3261939 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

complain that a representative of Sesame Limited misled them about whether they had a mortgage offer and provided poor service.Mortgage administration

Sesame accepts there were some failings in its service and offered £200 compensation.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3261939.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.