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Cabot Credit Management Group Limited

Financial Ombudsman decision DRN3256663 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

He also complains that the business has ignored his request to only communicate in writing.Treatment in financial difficulty

Mr S complains that Cabot Credit Management Group Limited (“Cabot”) are not writing off a debt he has with them despite him suffering from an incapacitating mental illness and experiencing significant financial distress.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3256663.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.