Metro Bank PLC

Financial Ombudsman decision DRN3255751 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

He says he lost control of the account soon after and that none of the transactions on the account were carried out by him.APP scam refund refused

Mr A complains that Metro Bank plc closed his accountAccount closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3255751.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.