HSBC Bank plc

Financial Ombudsman decision DRN3255748 Not upheld

Not upheldoutcome, as published by the Ombudsman

£10,000redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

refunded £100 in charges in May for the problem with the standing order in JanuaryCharges and fees

the monthly standing orders for Mr H’s rent were not paid by the bankPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3255748.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.