National Westminster Bank Plc

Financial Ombudsman decision DRN3254617 Not upheld

Not upheldoutcome, as published by the Ombudsman

£2,000redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr A complains that National Westminster Bank Plc (“NatWest”) took too long to arrange a consolidation loan which he says was agreed in November 2010.Mortgage administration

He agreed that the bank had provided poor customer service, but considered that the refunds and compensation offered had been appropriate redress for this.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3254617.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.