Leeds Building Society

Financial Ombudsman decision DRN3251709 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Miss H and Mr W complain that Leeds Building Society made many mistakes when they applied for a mortgageMortgage administration

Leeds accepts the service provided to Miss H and Mr W has been poor.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3251709.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.