Nationwide Building Society

Financial Ombudsman decision DRN3246496 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Mon May 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr and Mrs G wanted to borrow more money from their mortgage for building works.Mortgage administration

Mr and Mrs G complained to Nationwide. It agreed Mr and Mrs G were told they’d have the money within seven daysComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3246496.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.