National Westminster Bank Plc

Financial Ombudsman decision DRN3241131 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr K has very recently submitted further evidence partly in the form of a letter he’s received from NatWest which agrees to refund to him fees incurred on an account and to pay him interest on those fees.Charges and fees

Finally, Mr K says the bank should’ve put debt proceedings on hold while his complaint was investigated here.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3241131.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.