HSBC Bank plc

Financial Ombudsman decision DRN3240492 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Sat Dec 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

HSBC had decided not to go ahead with the opening of an account for himAccount closed or refused

HSBC’s response to his complaint referred to it being information held with CIFAS that influenced its decision, when that wasn’t the caseComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3240492.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.