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Metropolitan Collection Services Limited
Financial Ombudsman decision DRN3230453 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
He was owed a refund of charges. This refund was more than enough to cancel out any debt.Charges and fees
His bank – Metropolitan’s client – and Metropolitan had both provided an unacceptable level of customer service.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3230453.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.