Barclays Bank Plc
Financial Ombudsman decision DRN3228527 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Apr 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
Barclays should remove the default from Mr C’s credit fileCredit file reporting
Barclays Bank Plc didn’t update his address after he went into branch to tell it he had movedService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3228527.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.