Santander UK Plc
Financial Ombudsman decision DRN3221296 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Mon Aug 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Identity checks and access
In the Ombudsman’s words
Mrs T complains that Santander UK plc declined her application to open a current account.Account closed or refused
This shows clearly that the bank did an identity check on 20 June 2014.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3221296.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.