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National Westminster Bank Plc
Financial Ombudsman decision DRN3216597 Not upheld
Not upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Fri Sep 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
Mr B and Miss M complain that National Westminster Bank Plc advised them that they wouldn’t have to pay an early repayment charge (ERC) if they didn’t port their existing mortgage productProduct mis-sold
They say NatWest promised to refund the ERC to their solicitors but now refuses to do so.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3216597.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.