Santander UK Plc
Financial Ombudsman decision DRN3216426 Not upheld
Not upheldoutcome, as published by the Ombudsman
£550redress stated in the decision
Mon Sep 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
It also checked to make sure that no additional arrears charges had been added to Mr H’s account because of the service charge debt and amended his credit file.Credit file reporting
Mr H complains about how Santander UK Plc treated his mortgage account when it paid outstanding service charges to the freeholder of his leasehold property.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3216426.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.