1st Credit Limited
Financial Ombudsman decision DRN3212969 Upheld
Upheldoutcome, as published by the Ombudsman
£12,978redress stated in the decision
Thu Aug 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
The business says that Mr and Mrs B’s account defaulted with a balance of over £12,000. It says this balance included all future interestCharges and fees
Mr B says that the debt is statute barred as the first missed payment was in 2005. He also says that the default should have been recorded at that time not years later.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3212969.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.