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National Westminster Bank Plc
Financial Ombudsman decision DRN3212129 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Thu Sep 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
concerns about NatWest’s unsympathetic approach towards them when they were faced with financial difficultiesTreatment in financial difficulty
complain about how National Westminster Bank Plc (NatWest) has administered their mortgage accountMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3212129.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.