Hoist Finance UK Limited

Financial Ombudsman decision DRN3210829 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Dec 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr G’s complaint is about Hoist Finance UK Limited’s conduct regarding an account that appeared on his credit file.Credit file reporting

its poor customer service, including delay and a lack of adequate detail, when responding to Mr G’s complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3210829.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.