Lloyds TSB Bank Plc
Financial Ombudsman decision DRN3204788 Not upheld
Not upheldoutcome, as published by the Ombudsman
£2,105redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
refund of overdraft fees and charges of £705, a refund of the fee of £900 for arranging the loanCharges and fees
unreasonable and unexplained delays by Lloyds TSB in processing the loan application and that it did not keep M properly informed about progressService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3204788.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.