Yorkshire Building Society

Financial Ombudsman decision DRN3197583 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Offer to adjust Mr N’s mortgage account to apply the identified discounted interest rate product from 1 December 2011 to 20 November 2013Interest and rates

Mr N complains that Yorkshire Building Society (trading as Norwich & Peterborough) did not offer him the opportunity to switch the mortgage product on his additional loan.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3197583.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.