TSB Bank plc

Financial Ombudsman decision DRN3196486 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Wed Mar 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Data and privacy

In the Ombudsman’s words

One of the payments they made to a credit card didn’t go through as it should have which then meant Mr and Mrs G were charged fees.Charges and fees

the data breach they faced given that their personal financial information - set out in some detail in the statements (one of the account statements covered a period of around 4 months) - was sent out to a third party.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3196486.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.