Pockit Limited

Financial Ombudsman decision DRN3195895 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Sun Dec 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Pockit instigated a review into the source of the funds. This took a considerable time, and when it finally released the funds, it appears that some was held in a holding account.Funds blocked or frozen

Pockit agreed that it hadn’t provided the level of service it would have expected.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3195895.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.