Barclays Bank Plc
Financial Ombudsman decision DRN3194432 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Thu May 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
Mr P complains that Barclays Bank Plc (“the bank”) returned a direct debit as unpaid, and that it failed to send him a new debit card and cheque-book on time.Payment delayed or failed
The bank did recognise that it had taken longer to deal with Mr P’s complaint that it should have, and offered him £100 compensation for that.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3194432.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.