TSB Bank plc

Financial Ombudsman decision DRN3193323 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

Mr H has complained that TSB Bank plc (TSB) hadn’t downgraded his fee-paying Silver packaged account to a fee-free account when he was told that it would be in 2016.Charges and fees

On 23 September 2016 Mr H complained to TSB that he’d been mis-sold his Silver packaged bank account.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3193323.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.