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American Express Services Europe Limited
Financial Ombudsman decision DRN3193084 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Nov 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Miss S wants American Express to apologise for system errors, remove an over limit chargeCharges and fees
Miss S complains about American Express Services Europe Limited (AESEL) (“American Express”) about charges and customer service in relation to her credit card.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3193084.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.