HSBC UK Bank Plc
Financial Ombudsman decision DRN3187386 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Sat May 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Support for vulnerable customers
In the Ombudsman’s words
they say that the bank refused to waive the early repayment chargeCharges and fees
Mr H has a progressive health condition that affects his mobility and ability to workSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3187386.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.