Nationwide Building Society

Financial Ombudsman decision DRN3181761 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Sep 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Nationwide processed the switchAccount closed or refused

Mr J complains that Nationwide Building Society did not tell him he would not be eligible for an incentive payment to switch his current account and it made the switch anyway.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3181761.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.