Barclays Bank UK PLC

Financial Ombudsman decision DRN3179212 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Feb 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mrs T complains Barclays Bank UK PLC won’t refund her for a cash withdrawal she says she tried to make at an ATM.Unauthorised transaction

The bank accepts it didn’t deal with Mrs T’s complaint as well as it should have done.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3179212.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.