Lloyds Bank PLC

Financial Ombudsman decision DRN3177225 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Ms J complains that Lloyds Bank PLC refused to permanently re-credit her account after she tried to withdraw money from ATMs when she was abroad. She says the money was never dispensedUnauthorised transaction

Ms J has been pursued for the debt and wants Lloyds to correct the position and her credit ratingCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3177225.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.