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Financial Ombudsman decision DRN3172799 Upheld
Upheldoutcome, as published by the Ombudsman
£2,329redress stated in the decision
Thu Oct 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
refund 50% of management fees amounting to £1,295.24Charges and fees
inconsistent or late payments, and problems with the communication with Mrs A and her creditorsService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3172799.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.